Where do you deliver?

We currently deliver all over New Zealand, on a next day service.

Auckland orders are delivered between 9.00am and 1.30pm.

Outside of Auckland orders are delivered by our friendly drivers at New Zealand Couriers. Delivery timeframes will depend on your local driver’s route. You’ll be sent some information on email that will enable you to track your bag.

Do I need to be home to receive my baby bag?

No, our drivers all have authority to leave your bag on your doorstep. They'll always try to find a snuggly spot out of direct sunlight. If your front door is exposed, please send us a note with some secret squirrel delivery instructions. If you have a sleeping baby, or if you're in need of some sleep yourself, send us a note telling us to tip toe!

What if it's frozen?

If you order twelve or more frozen units (Little Angels, Tot's Pantry or Smugglers) your order will be packed in a chillbox free of charge, which allows you around twenty hours chilled time. For orders less than twelve units, your order will be packed in our insulated envelopes, which allow you around four hours chilled time.

I'm outside of Auckland, why am I charged additional packaging costs for my frozen goods?

This cost is to account for the polybox and additional ice required to keep your products at temperature while we transport them all the way from our little warehouse, to your doorstep! We don't make a margin on these costs - they're simply to ensure your product arrives in pristine condition.

How can I Click & Collect?

You're most welcome to come and collect your bag from our warehouse - in fact, we'd love to meet you and your babe! Simply enter CLICK&COLLECT followed by today's date, in a six digit format, at our checkout (in the discount code field). For example CLICK&COLLECT010118. This will remove your delivery fee. We'll then send you an email confirmation which will contain collection instructions, such as where to find us. Collection can be made within one hour of you placing your order, and anytime Monday to Friday between 10am and 2pm. We also offer our Click & Collectors a free coffee... because we know you need it!


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