What do you deliver?

We focus on your core baby consumables - the stuff that you seem to run out of every. single. day! Check out our range of nappies, wipes, formula and food here.


Can I order a one-off bag?

You sure can. Create a one-off bag here.


How do repeat deliveries work?

You can create a repeat delivery here. Simply select your products and your bag frequency - it's that simple. Pause, change or cancel your bag whenever it suits you.


How do I make changes to my repeat delivery?

We'll send you an email a week out from each delivery to let you pause, change or cancel your bag.


Is there a minimum term for my repeat delivery?

No, you can order one bag or a hundred bags! There's no minimum term and no minimum order. You can pause, change or cancel your repeat delivery at any time simply by sending an email to hi@thebabybag.co.nz.


Where do you deliver?

For our one-off service, we deliver all over New Zealand. You can choose standard delivery (2 to 4 days, depending on where you live), speedy delivery (1 to 2 days, depending on where you live) or same day delivery if you're Auckland based.

For our repeat delivery service, we also deliver all over New Zealand. North Island customers can set up their repeat delivery through our website. Our South Island customers are also welcome to set up a repeat delivery, but we will need to get you a personalised delivery quote first, as rates vary significantly. Get in touch here. and we can help you out!


Who will deliver my baby bag?

Auckland bags are delivered by our own fleet. Outside of Auckland bags are delivered by our friendly drivers at New Zealand Couriers or Castle Parcels. Wherever you are, you’ll be sent some information on email that will enable you to track your bag.


Do I need to be home to receive my baby bag?

No, our drivers all have authority to leave your baby bag on your doorstep. They'll always try to find a snuggly spot out of direct sunlight. If your front door is exposed, please send us a note with some secret squirrel delivery instructions. If you have a sleeping baby, or if you're in need of some sleep yourself, send us a note telling us to tiptoe!


What if it's frozen?

If you're Auckland based, and you order twelve or more frozen products, your order will be packed in a chillbox, which allows you around twenty hours chilled time. For orders less than twelve units, your order will be packed in our insulated foil, which allows you around four hours chilled time. If you're concerned about leaving frozen goodies on your doorstep while you're not home, pop a chilly bin outside!

If you're outside of Auckland, you'll be charged additional packaging costs at our checkout. This is to account for the polybox and additional ice required to keep your products at temperature while we transport them all the way from our little warehouse, to your doorstep! We don't make a margin on these costs - they're simply to ensure your product arrives in pristine condition.


Can I return my frozen packaging to be reused?

Absolutely - infact, we'd love you to. If you're Auckland based, just leave it on your doorstep for our driver to collect. If you're out of Auckland, you can return it to our warehouse by post or courier. We're based at 10/166 Lansford Crescent, Avondale 0600.


Can I Click & Collect?

You're welcome to arrange to come and collect your bag from our warehouse - we would love to meet you! Just get in touch and we can create you a Click & Collect code to use at our checkout.


I'd like to gift a repeat delivery. Is this possible?

Yes, of course! A repeat delivery is a discreet, practical and thoughtful gift that can span those crazy beautiful early months... long after the initial wave of visitors has been and gone. We can arrange a repeat delivery for a fixed term that suits you - 3, 6 or 12 months. Get in touch here. for more details.