Can I create a one-off bag?

You sure can! Create a one-off bag here.


Where do you deliver?

For our one-off service, we deliver all over New Zealand. Our My Weekly Baby Bag service is currently only available Auckland wide.


When can I expect my delivery?

For our one-off service, our delivery standard is next business day in Auckland, and 2 business days everywhere else. Our My Weekly Baby Bag deliveries are made every Monday.


How do Weekly Deliveries work?

We’re a baby supplies delivery service designed to make your life as a parent better, easier and brighter! How do we do this? By delivering your baby supplies right to your door each week, making it quick and easy for you to get on with family life. You create your bag by choosing from New Zealand's widest range of baby supplies, and then we deliver the right amount of everything you need to get you through each week.

We run a very flexible subscription, because we know you need it. There’s no minimum term, no cancellation fees and no tricky fine print.
And the best part? You can edit your bag via our website as your baby grows. Bigger nappies? Fewer bottles? Chunkier food? No problems! Just make sure any changes are made before our order cut-off, which is 11:59 PM Wednesday, the week prior to delivery.

We’re passionate about making parenting easier, and we’re really excited to be of service to you and your little family.


Are you a subscription service?

Yes, we are a weekly subscription service, but there’s no minimum term, and you can change your deliveries to fit in with you and your little family’s lifestyle.
Kids with the grandies this week? You’re the boss! Simply skip this week's bag via your account on our website.

The cut-off for subscription adjustments (pauses, cancellations, order changes or address changes) is 11:59PM Wednesday, the week prior to delivery. All of these adjustments can be made via your account on our website.


Is there a minimum subscription term?

No, there’s no minimum term. We know that you're busy with family life, so we operate as a subscription service to ensure you never run out of the stuff that you need, but we don’t want to murky the waters with confusing contracts, hidden terms or unwanted extras. That’s why we operate our Weekly Deliveries as a flexible subscription – meaning there’s no minimum term, and you can change or cancel your deliveries as you please.


How do I cancel my Weekly Delivery?

Cancelling your Weekly Delivery is easy. Just make sure you do so by 11:59 PM Wednesday, the week prior to delivery. This can be done via your account on our website. To cancel your Weekly Delivery, simply follow these steps:

  1. Log into your account
  2. Select the ‘My Weekly Delivery’ tab
  3. Scroll down to ‘Your upcoming delivery’ and select ‘Edit Delivery’
  4. Scroll to the bottom of the page and select ‘Cancel My Weekly Delivery’

How can I skip a bag?

Skipping a bag is easy! Just make sure you do so by 11:59 PM Wednesday, the week prior to delivery. This can be done via your account on our website. To skip a bag, simply follow these steps:

  1. Log into your account
  2. Select the ‘My Weekly Delivery’ tab
  3. Scroll down to ‘Your upcoming delivery’ and select ‘Skip this week's bag'

Can I pause my Weekly Delivery?

Yes, absolutely! If you're travelling, or would like to hold your Weekly Delivery for any other reason, simply email hello@thebabybag.co.nz or phone 021 345 357.


How much will I be charged each week?

This will change depending on what’s in your bag, but you can find a summary of what you’ll be charged by logging into your account on our website.

Delivery is free during the COVID-19 lockdown (including during levels 2 and 1) and $5 once lockdown is over.


When will I be charged?

Once you sign up for your first Weekly Delivery you’ll be charged right away. For all subsequent deliveries, you will be charged after orders are confirmed at 11:59 PM Wednesday, the week prior to delivery. Please allow a few days for the charge to show in your bank account. If the payment doesn't go through, we’ll try again the following day. If payment fails again, you’ll be sent an invoice.


Manage your account

How do I edit my Weekly Delivery?

You can always edit your Weekly Delivery via your account on our website. To make changes to your Weekly Delivery, simply follow these steps:

  1. Log into your account
  2. Select the ‘My Weekly Delivery’ tab
  3. Scroll down to ‘Your upcoming delivery’ and select ‘Edit Delivery’

Make sure your changes are saved before 11:59 PM Wednesday, the week prior to delivery.

Make sure your changes are saved before 11:59 PM Wednesday, the week prior to delivery.


What if I change my credit card?

No probs! Email hello@thebabybag.co.nz or phone 021 345 357.


Can I request a specific delivery time?

Unfortunately, we can’t commit to a smaller delivery window. We’re planning on offering smaller windows in the near future, so we’ll keep you posted!

When you’re at our checkout, you’ll have the chance to provide us with delivery instructions on what to do if you're not at home to accept your bag. Whatever your personal circumstances, our friendly drivers will do their best to find a way to make your deliveries work for you!
What if I’m not home to accept the delivery?

Don't worry if you're not at home (or if you’re asleep in the feeding chair) - all of our food products are packaged using specialty packaging materials in order to keep your goodies in pristine condition, whatever the weather. All of our drivers are given ‘Authority To Leave’, unless instructed otherwise.
My bag didn’t arrive, what should I do?

Let us know as soon as you can. Simply email hello@thebabybag.co.nz or phone 021 345 357.


I am missing something from my bag, what should I do?

Eak! Let’s get this sorted. Simply email hello@thebabybag.co.nz or phone 021 345 357.