Thanks for shopping with The Baby Bag.
If you are not entirely satisfied with your purchase, we want to hear
from you. We take customer satisfaction very seriously and we are only
too happy to listen to any concerns or queries you may have in relation
to items you have purchased through our website. Please don’t hesitate
to get in touch with us via our contact form or at
If you wish to make a return, you have 14 calendar days to return any
items that you’re not happy with, excluding infant formula. In order to
be eligible for a refund, all returned items must be unused and in the
same condition that they were received. As the safety of our families
is of utmost importance to us, all packaging must be fully intact and
untampered with. We may also require proof of your purchase.
Once we have received and reviewed your returned items, we will
immediately notify you. If you are eligible for a refund, we will
initiate a refund to the credit card that you used to purchase your
items. You should receive your refund within a couple of days,
depending on your card issuer’s policy.